The Postilion for Banks and Credit Unions solution offers full end-to-end processing for your self-service voice channel. With Postilion, your voice channel can be integrated with your other self-service channels, such as ATM and Internet.

Postilion offers banks and credit unions flexible, fast deployment options in a packaged and cost-effective solution. This ensures that you are able to provide your customers with the competitive, cross-channel banking services that retain their loyalty, while controlling operational costs and increasing employee productivity.

Self-Service Simplicity

Postilion provides comprehensive, easy-to-use, self-service functionality for your banking customers. Using a telephone's keypad, callers can:

• Access account information
• Transfer funds between accounts
• Re-order checks/cheques
• Listen to transaction history
• Request faxed account history for demand deposit accounts
• Access information about banking products and their rates
• Listen to information about branch and ATM locations
• Request real-time stop payments

Add-on modules, such as merchant check verification, are also available. This module allows a small business to use voice banking to find out whether a customer tendering a check has the funds available to cover the value of the check.

Rapid Deployment

The solution can be delivered as a service in our data center or installed on-premise. Choose a data center deployment if you want to leave the administration and operational requirements for the management of hardware and software to our dedicated team of data center professionals. Or deploy our on-premise solution designed for rapid, automated implementation that reduces integration and configuration cost through the use of open technologies.

End-to-End Processing

Postilion delivers superior interactive voice response functionality, such as online and offline transaction processing, call flow management, voice driver management, transaction history generation, reconciliation, and reporting.

All transactions processed from the voice channel (or any other Postilion banking channel) are processed by Postilion. This brings Postilion's proven stability and performance capabilities to the voice banking environment. Several standard reports are available as part of the solution to help you spot trends and make educated business decisions. The solution comes with a number of pre-defined reports that indicate funds transfer activity, pending check re-orders, fax requests, stop check requests, line usage, PIN changes, and administrative activity on the system.

Several standard reports are available as part of the solution so that you can spot trends and make educated business decisions. The voice banking offering comes with a number of pre-defined reports that indicate, for example, funds transfer activity, pending check re-orders, fax requests, stop check requests, line usage, PIN changes, and administrative activity on the system.

Industry-Leading Security

A robust security model is critical for any banking channel, especially a self-service channel such as voice that has limited ways to verify the caller wanting to access the system. With Postilion voice banking, all user access is user based. This means that each caller into the system is identified and verified. Full access to the system is available to a caller after self-guided, secure, automated enrollment, which is user driven and does not require the intervention of a customer service representative.

Streamlined Interaction with the System

A consistent view of your customer is delivered by a common data model for all Postilion self-service offerings. This provides full visibility into customers and their accounts, transactions, and self-service channel activity, which allows for improved service and satisfaction, as well as minimal operational and employee training costs.