Voice Banking
Voice banking remains an important solution for community banks and credit unions that use a variety of channels to deliver real-time financial services to their customers. The ability to integrate voice banking with other self-service channels such as online banking, ATM, and mobile, enhances the value of a voice offering and provides your customers a consistent experience.
Our Voice Banking solution offers you flexibility, speed, and choice, allowing you to respond quickly to the specific needs of your customer.
- Configurable call flow management
- An ASP-based usage model that saves costs
- Extensive hosting options
We serve more than 650 community banks and credit unions, delivering:
A single platform, for a consistent experience across channels
One administration portal for streamlined customer support
Single connection to back-end systems to simplify third-party integration
Proven transaction switch supports near 100% availability
“Our customers have been extremely pleased with the new functionality and response times of the Voice Banking solution. We are now able to better manage our voice solution via the Portal, which has given us access to important features like call flow management and reporting.”
— Cassidy Collins, Electronic Banking Supervisor, The Heritage Bank
